Customer Service Policy

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At Techmation Electric & Controls Ltd., an integral part of our business is interacting with our clients. Techmation management and employees are committed to providing the best possible service and maintaining long-term relations with our clients. Techmation attributes much of its current success to its ability to respond to clients and their needs.

Techmation has focused on four distinct areas such as:

  1. Care and concern.
  2. Solving client problems quickly and effectively.
  3. Flexibility with our Clients’ needs.
  4. Correcting things that go wrong.

Our Techmation representatives are trained to the following service standards:

Attitude

  • Be a continuous learner, keep updated on codes, regulations, technologies, work practices and be receptive to new improvements.
  • Work with others to solve problems.
  • Be an active listener.
  • Be a clear, concise and consistent communicator.
  • Be dependable.
  • Use integrity – be truthful and upfront.
  • Be a safe worker.
  • Do quality work.
  • Complete tasks on time or provide the Client with advance notice of delays.
  • Have full awareness of Techmation’s commitment to Quality, Safety & Service!
  • Have respect for others.
  • Admit errors and take ownership to determine resolution.
  • Use errors as an opportunity for learning.

Response to Customers

  • Be excited about Techmation and our Clients’ projects.
  • Respect their time and contribution to the business.
  • Respect and value their opinion.
  • Remember you are providing benefits, not product features.

Response to the Public

  • Your actions should bring respect.
  • You are seen as a voice of reason.
  • You consider the good of the industry in your dealings.
  • Your position is based on current information, but you are open to new information.

Google Ads Display Policy

Remarketing allows us to reach people who have previously shown interest in our services. We connect to potential customers while they’re online by showing a compelling message or offer that may encourage them to return. Third party vendors, such as Google, help us target potential clients by placing ads on the Google Display Network. Ad placement is done by using cookies to serve ads based on someone’s past visits to your website. If visitors would like to opt-out of Google’s use of cookies, they can do so by visiting the Ads Preferences Manager or they can visit the Network Advertising Initiative opt-out page.

 

Be Professional Every Day!

"Committed to Quality, Safety & Service!"

 

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